Shipping policy
- Order Processing & Dispatch Once payment is confirmed, our team will arrange packing and shipment within 1–3 working days. We aim to get your parcels out quickly without compromising packing quality.
- International Shipping & Delivery Timeline Our standard international service usually arrives in 7–14 working days. Delivery speed is affected by regional logistics and customs clearance. An expedited shipping option is offered at checkout if you require an earlier arrival.
- Shipping Rates & Transparency Freight fees are automatically calculated based on package weight and shipping location. You can view the exact shipping cost before finalising payment, and there are no undisclosed surcharges.
- Customs Duties & Import Taxes Cross-border shipments may incur import duties and taxes imposed by your local customs office. These charges fall to the buyer. We recommend checking your country’s import rules before ordering to prevent unexpected costs.
- Packaging & Shipping Protection Durable, impact-resistant packaging is used to safeguard products throughout transit. For orders of higher value, you can add shipping insurance at checkout for additional coverage.
- Delivery Inspection & After-Sales Support Kindly check the package condition when it arrives. If the outer packaging is broken, leaking or badly crushed, document the condition with photos, refuse acceptance and reach out to us immediately. If factory defects are found after signing for the parcel, send us a message within 48 hours. Our team will assess the case and coordinate appropriate solutions.
- Customer Support Our service team can assist you with tracking updates, customs questions and other shipping-related concerns. Do not hesitate to get in touch.
We appreciate your purchase. We keep refining our logistics workflow to deliver a secure and smooth shopping experience.